An introduction to procedures, paper flow, required information, and actual documents for personal lines insurance. This course, which complements CAIB 1 covering fundamental insurance concepts and theory, gives the student the "how to" of insurance paper flow. All the steps from initial quote, through to issuance of the policy and handling the claim are covered in a practical way using actual documents, forms and rating manuals from at least two insurance companies. Replacement cost evaluations, using BOECKH manuals, are completed. Case studies where students complete actual documents are utilized.
This course also serves to prepare students for the ICBC Autoplan Seminars and the Insurance Office Software course.