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COVID-19: Student Information


Should you have additional questions, you can connect with us through the following email:

Emergency Funding

 I’m worried I’ll run out of money. Is assistance available? Updated May 19

Yes. Any TRU student can apply to receive TRU emergency financial assistance. Funds are allocated according to need and urgency, with priority given to students most in need of basic necessities like food or medications.

If you are seeking emergency funds, please visit our Emergency Funding web page and review the instructions. If you believe you qualify, go to myTRU to begin your application. A single application is all that is required to be considered for all funding sources available.

TRU administers a variety of funds for emergency financial assistance, and these have recently been expanded thanks to the generosity of the TRU Students’ Union, the provincial government (which has allocated funding both for BC students in general and for Indigenous learners specifically), the federal government, TRU and the TRU Foundation. Please keep in mind this funding is reserved for helping students get through an immediate and unexpected crisis, and is not for general shortfalls over the coming semester.

The TRU Students’ Union has a Food Bank where members can access groceries if they are in need.

The Government of Canada has emergency funding available through several programs, including the Canada Emergency Response Benefit, Employment Insurance, Canada Student Service Grant and Canada Emergency Student Benefit (CESB).

 I’ve been laid off from my job. What resources are out there? Updated May 19

The federal and provincial governments are providing some supports for people whose employment has been impacted by the pandemic.

Campus classes and services

 How is TRU currently delivering courses? Added May 8

All spring/summer programming is being offered in alternate delivery formats, with some adjustments to start dates. For some students, this first week of the semester is a prep week, while for others, remote delivery classes began on May 4.

For those enrolled in the Spring/Summer term, your instructors will connect with you directly as arrangements are made, so we ask for your patience during this time of change.

For the fall term, alternative delivery will continue for many programs. We are dedicating time and resources over the summer to ensure students, faculty and staff will have all the support they need in the fall to effectively teach, study and work remotely, as needed.

TRU is guided by the principle that the health and wellbeing of students, staff and faculty is paramount above all other considerations, and committed to adhering to all directives from the Provincial Health Officer. Throughout this important transition, we will maintain a risk-based approach to re-opening campus, with strict adherence to all provincial directives.

 What is happening with trades? Updated May 8

Face-to-face instruction for all Trades programs is suspended until June 26, 2020. Instructors and program staff are in contact with students.

For the fall 2020 semester, we are preparing to offer our full breadth of courses and will ensure it is delivered in alignment with the physical distancing guidelines stipulated by the Provincial Health Officer, various ministries, and public health agencies.

In response to current provincial guidance, we are planning to move forward responsibly with face-to-face course delivery where possible—especially for courses where experiential learning is required—understanding that these classes will look and feel different due to mandatory physical distancing and group size controls.

 Will student residences be closed? Updated April 27

Residences are our students’ homes and as such, students should practise the same precautions related to COVID-19 as they would in their own home – wash hands regularly, practise proper sneeze and cough etiquette, and keep surfaces clean. Students who share accommodations with others MUST self-isolate if they, or others who share the accommodations, become symptomatic or are otherwise confirmed to have COVID-19.

Students in residence who think they have COVID-19 must advise Campus Living Centre’s Housing Administrator Kaylee Butler ( who will advise the university’s manager, Community Safety and Emergency Management.

 What is happening at the Williams Lake campus and regional centres? Updated April 27

While physical classes are no longer in session, our Williams Lake campus and regional centres are open. Some services, however, have moved to virtual delivery to support social distancing, so please refer to the linked pages for more information.

 What is happening to Open Learning? Updated April 27

Open Learning is still operating. Students can still register in courses. However, some face-to-face labs may be affected. If you have questions about your exams or any other concerns contact For details about final exams and grades for Open Learning students and faculty, please see additional information in our Open Learning FAQ.

 Will the university be offering refunds on courses? Updated April 27

Although there was one week of temporarily suspended classes and a change in the method of course delivery, this has not adversely affect students’ abilities to complete their courses. As such, there is no need to provide a refund for this period.

 What is happening with spring and summer courses at TRU? Updated April 27

At this time, TRU is proceeding with registrations for spring and summer campus-based courses, May 4 to June 19 and June 22 to Aug. 7. We are pursuing alternate modes of program delivery for the spring and summer sessions, away from face-to-face instruction, to support continued study opportunities for students. To register for a course this summer, or to learn more, please see the Summer Session page.

 What about the fall 2020 semester? Should I still apply? Updated April 27

TRU is planning a fall intake and applications are open. We have advisors available for advising appointments and can offer appointments remotely for those choosing not to travel to campus at this time. You can request appointments at Future Students; international students can reach out to To learn more about registration for fall, please visit the Enrolment Services page.

 What will happen in fall 2020 for courses that need to be delivered face-to-face? Updated May 14

While continuing as best we can to offer exceptional learning opportunities, we recognize and accept that the COVID-19 pandemic will impact how programs and services are delivered. Now, in response to current provincial guidance, we are planning to move forward responsibly with face-to-face course delivery where possible—especially for courses where experiential learning is required—understanding that these classes will look and feel different due to physical distancing and group size guidance and orders.

 When will the fall and winter schedules be available? Added May 8

As we work through the various scenarios for the fall schedule, we have taken the reluctant decision to delay the release of the fall and winter schedules. We hope to have more to share in the coming weeks, but please know that we are carefully considering all options to ensure the most successful fall semester for our students, faculty and staff. Returning students, please know that TRU is working diligently to ensure you are able to maintain your current academic pathways.

 How will applications for admission from Grade 12 students be processed if they are unable to complete their final exams?

TRU remains committed to intake for the Fall 2020 semester. Until the university receives further direction from the Ministry of Education in regard to processing Grade 12 students, students will be admitted on the basis of their in-progress grades. We will provide more updates as we receive further direction.

 Are campus study spaces and computer labs available for students that require them? Updated April 27

Students needing access to study spaces or computer labs on campus will find rooms available in Old Main. For study space, Student Street and the Mezzanine are available. For computer access, labs 1327, 1329, 1330, 1335, 1345 and 1349 in Old Main are available. While using these spaces, please adhere to social distancing guidelines by keeping between three to six feet between you and the next person.

If you require access to a specialty lab as part of your program, please contact Security at 250-828-5033 for access. Visit the campus services and spaces page for more information.

International Students

 What is happening with fall classes and how do I get all of the required documents I need to TRU if schools and universities are closed? Updated May 8

TRU is planning a fall intake and applications are open. TRU is planning a fall intake and applications are open. We are preparing to offer our full breadth of courses and will ensure it is delivered in alignment with the physical distancing guidelines stipulated by the Provincial Health Officer, various ministries, and public health agencies

For open access undergraduate programs and post-baccalaureate programs, we will accept digital copies, but official documents must be submitted prior to the start of classes, otherwise you may not be able to register. For master’s programs, official transcripts/documents are still needed as well as official English test scores.

 As an international student, will I have to go back home and, if so, when? Can I stay for summer classes? If I can’t take classes, am I required to return home? Updated April 27

You do not have to go back home, but you must maintain your valid status when you are in Canada. Please check that you are meeting any requirements of Immigration, Refugees and Citizenship Canada and the Department of Finance Canada.

International students can take summer courses, but those courses may look different from the usual face-to-face model as TRU is exploring alternate methods to deliver the classes. If you do not take classes during the summer, you are not required to return home.

All temporary residents already in Canada are encouraged to apply for an extension so they maintain their status. Once the application is submitted, you will benefit from implied status and may remain in Canada until a decision is rendered on your application.

It is important to understand that it is each temporary resident’s responsibility to maintain valid status at all times when staying in Canada.

 What happens to work and study permits and visas if international students return home for a while because classes are deferred to fall? Updated April 27

If your work permit/study permit and temporary residence visa (also known as an entry visa) are still valid, you may be able to come back. Canada Border Services Agency officers at the borders will determine if you will be let into the country. This could change as the pandemic situation evolves. Please follow announcements from the Canadian government via Canadian Border Services Agency or Immigration, Refugees and Citizenship Canada (IRCC).

 Is TRU still processing study permits for students during the pandemic? Are there any specific restrictions for international students?

TRU doesn’t process study permits. Immigration, Refugee and Citizenship Canada (IRCC) processes and issues study permits. For detailed information, please visit the IRCC website.

TRU provides supporting documents such as a letter of enrolment, letter of completion, transcripts and supporting letters. To request supporting letters, please click here. If you need your transcript, you can order your transcripts online.

 Please tell me what is happening with refunds and whether there will be exceptions to policies given the extenuating circumstances?

The standard refund rule continues to be in effect. Tuition deposits for the first semester are non-refundable, except where students were unsuccessful to obtain a study permit, supported with official documentation from the IRCC.

 What do I do if I feel sick? Should I get tested and will the costs be covered by the Medical Services Plan (MSP) or the extended health and dental plan?

If you feel sick, please do NOT go to the hospital. Stay home, call the HealthLinkBC at 8-1-1 and follow the guidance/instructions from the responding nurse. If you must go to a public place, please wear a mask and practice social distancing.

If 8-1-1 refers you to get tested for COVID-19, the fees will be covered by MSP.

 Can international students work full-time now and if they are laid off, can they get Employment Insurance (EI)? Updated April 27

The Government of Canada has temporarily removed the restriction that allows international students to work a maximum of 20 hours per week while classes are in session. For more information, please click here. For more information on EI, please check the EI website.

 What happens if I have challenges with my courses or don’t have a computer? Updated April 27

Concerns regarding your courses should be discussed directly with your instructor. If you are needing to study on campus or access to a lab, please check the campus services page to see which computer labs are open.

Prospective and Future Students

 What is happening for Grade 12 students applying for fall, when their final exams may have been disrupted by the pandemic? Updated April 27

We understand students may be concerned about their high school grades. TRU entry requirements remain unchanged at this time. We are following our admissions process and policies, and specific program requirements when assessing applications for admission.

Conditional acceptances will be given to students who do not meet program requirements in a non-competitive program so they have a chance to complete necessary upgrading at TRU to start the Fall 2020 term.

TRU is following Ministry of Education guidance regarding high-school grade calculations for final exams or classes completed online. If your school or exam provider cancels final exams, do not worry. You can contact our Future Students team to discuss your concerns. Grades for online courses that are part of the ministry-approved curriculum during the pandemic period are considered just as valid as in-class grades.

Our admissions staff is working hard to process applications and documents for the fall 2020 term. Please continue to monitor your email and your myTRU account for updates on your application status.

 If I am a post-secondary transfer student, how will TRU make a decision on my application? Updated April 27

TRU is in contact with most post-secondary institutions across the country, and certainly within British Columbia, during this time. We have plans for the electronic delivery and receipt of transcripts from across the country and are monitoring and adjusting as needed. Should other institutions modify their grading schemes, we will review and work with those transcripts accordingly.

 When can I expect a decision on my application?

We appreciate your patience with us during these difficult times. Our admissions teams at TRU are working diligently to process applications and documents for the upcoming Fall 2020 term. Please continue to monitor your email and your myTRU account for updates on the status of your application. Good luck. We’re looking forward to welcoming you to TRU in September!

Open Learning Updated April 27

A full page of information for Open Learning students, including information about academics, communications, health and wellness and FAQs can be found here.


 What is happening around travel involving TRU students, faculty and staff? Updated April 27

Currently, only essential travel is allowed in and out of BC for all citizens.

TRU temporarily discontinued all university-sponsored outbound international travel for students, such as student or faculty exchanges; co-operative education work term placements; practica; internships; travel/study programs; travel to conferences and on university business; activities that are part of a university course or program (credit or non-credit); and university-organized extracurricular or athletic activities.

All non-essential faculty and staff travel was similarly halted. Anyone who has travelled MUST self-isolate for 14 days upon return to the province to help contain the spread of COVID-19.

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