COVID-19: Student Information

Health and Safety details

Your safety is our top priority. » Learn more


Hear from President Brett Fairbairn

On July 31, Go Forward Guidelines for reducing the risk of COVID-19 at post-secondary institutions were released by the Ministry of Advanced Education, Skills and Training. They provide direction on physical distancing, cleaning and hygiene practices, in-person and online course protocols, mental health supports, student housing and much more to help ensure the safety of the entire TRU community. » Read the President’s Message


Student funding

Funding and assistance are available through the federal and provincial governments. » Learn More


 

Should you have additional questions, you can connect with us through the following email: covid19info@tru.ca


Campus classes and services

 Does the July 27 revised Public Health order mean we will be going back to face-to-face classes this fall? Added Aug. 5

On July 27, BC’s provincial health office issued an amending order on gathering events that exempts universities from adhering to the 50-person limit for educational activities. It does not, however, exempt TRU from doing our utmost to ensure your safety, following the ministry’s Go Forward Guidelines on July 31. Given the comprehensive planning that has already occurred for fall, TRU will not be making adjustments to its plans for the fall term. The university will review the amended order and its implications for the winter term and will provide updates of any planned changes.

 Will the library be open this fall? Added July 31

Although the library building will not be open to visitors this fall, the staff will be offering library services electronically and will launch some new services to support faculty and students.

 How is TRU delivering its courses for the fall and winter terms? Updated Sept. 1

For both the fall and winter terms, a small number of courses will continue to be delivered in person and on campus with strict safety protocols in place. These courses will appear in the course schedule with buildings and room numbers as well as scheduled days and times. All other courses will be delivered virtually.

Most courses that are delivered virtually will be a blend of scheduled virtual meetings (i.e. synchronous activity) as well as assignment of work that does not require specific meeting times (i.e. asynchronous activity). These courses appear in the course schedule with the building listed as “virtual delivery”.

The course schedule still includes times and days for courses delivered virtually to ensure conflict-free timetables; however, not all weekly scheduled meeting times will be required for synchronous activity in all courses.

Instructors will identify during the first week of the semester which, if any, weekly scheduled times will require virtual synchronous activity.

Students should select virtual delivery courses with the understanding that they may be required to participate virtually in synchronous activity during the scheduled days and times indicated.

TRU is guided by the principle that the health and wellbeing of students, staff and faculty is paramount above all other considerations, and committed to adhering to all directives from the Provincial Health Officer. Throughout this important transition, we will maintain a risk-based approach to re-opening campus, with strict adherence to all provincial directives.

TRU now offers Student Success 0600, a free online course that helps students make the most of programs with alternative delivery. It's running this summer and again in the fall.

 What is happening with trades? Updated June 26

Trades has resumed classes with mixed course delivery. Theory that would usually be taught in the classroom is delivered online. Practical hands-on learning is taught face-to-face on campus with safety as the top priority. A safety plan is in place and follows guidelines stipulated by the provincial health officer, various ministries and public health agencies.

For upcoming trades courses, all registered students can expect to receive a detailed schedule from the instructor a couple of weeks before the start of the program.

 Will student residences be closed? Updated April 27

Residences are our students’ homes and as such, students should practise the same precautions related to COVID-19 as they would in their own home – wash hands regularly, practise proper sneeze and cough etiquette, and keep surfaces clean. Students who share accommodations with others MUST self-isolate if they, or others who share the accommodations, become symptomatic or are otherwise confirmed to have COVID-19.

Students in residence who think they have COVID-19 must advise Campus Living Centre’s Housing Administrator Kaylee Butler (admin@truresidence.ca) who will advise the university’s manager, Community Safety and Emergency Management.

 What is happening at the Williams Lake campus and regional centres? Updated April 27

While physical classes are no longer in session, our Williams Lake campus and regional centres are open. Some services, however, have moved to virtual delivery to support social distancing, so please refer to the linked pages for more information.

 What is happening to Open Learning? Updated April 27

Open Learning is still operating. Students can still register in courses. However, some face-to-face labs may be affected. If you have questions about your exams or any other concerns contact deliverysupport@tru.ca. For details about final exams and grades for Open Learning students and faculty, please see additional information in our Open Learning FAQ.

 Will the university be reducing student fees for those attending course via alternate delivery? Updated Aug. 18

To support students who we know are facing increased financial pressure due to the COVID-19 pandemic, TRU will reduce Athletics and Recreation fees by 25% for the upcoming fall and winter semesters. Credits to student accounts will be processed after the add/drop deadline on Sept. 22, 2020.

TRU will also extend the temporary suspension of the application of late fees and interest for fall term overdue student accounts by 30 days. Fall tuition is due Sept. 4; interest and penalties will be assessed on any outstanding October balances. This waiver is intended to provide relief to those students in financial hardship due to COVID-19. If your account is overdue, it will still be placed on hold, meaning certain activities including course registrations will be restricted, but you will not be charged financial penalties during this period.

 What about the fall 2020 semester? Should I still apply? Updated April 27

TRU is planning a fall intake and applications are open. We have advisors available for advising appointments and can offer appointments remotely for those choosing not to travel to campus at this time. You can request appointments at Future Students; international students can reach out to welcome@tru.ca. To learn more about registration for fall, please visit the Enrolment Services page.

 What will happen in fall 2020 for courses that need to be delivered face-to-face? Updated June 16

While continuing as best we can to offer exceptional learning opportunities, we recognize and accept that the COVID-19 pandemic will impact how programs and services are delivered. Now, in response to current provincial guidance, we are planning to move forward responsibly with face-to-face course delivery where possible for courses where experiential or hands-on learning is required, understanding that these classes will look and feel different due to physical distancing and group size guidance and orders.

A small number of courses will continue to be delivered in person and on campus with strict safety protocols in place. These courses will appear in the course schedule with buildings and room numbers as well as scheduled days and times. All other courses will be delivered virtually.

Most courses that are delivered virtually will be a blend of scheduled virtual meetings (i.e. synchronous activity) as well as assignment of work that does not require specific meeting times (i.e. asynchronous activity). These courses appear in the course schedule with the building listed as "virtual delivery".

The course schedule still includes times and days for courses delivered virtually to ensure conflict-free timetables; however, not all weekly scheduled meeting times will be required for synchronous activity in all courses.

Instructors will identify during the first week of the semester which, if any, weekly scheduled times will require virtual synchronous activity.

Students should select virtual delivery courses with the understanding that they may be required to participate virtually in synchronous activity during the scheduled days and times indicated.

 How do I find out how each course is delivered in the fall? Added June 16

A small number of courses will continue to be delivered in person and on campus with strict safety protocols in place. These courses will appear in the course schedule with buildings and room numbers as well as scheduled days and times. All other courses will be delivered virtually.

Most courses that are delivered virtually will be a blend of scheduled virtual meetings (i.e. synchronous activity) as well as assignment of work that does not require specific meeting times (i.e. asynchronous activity). These courses appear in the course schedule with the building listed as “virtual delivery”.

The course schedule still includes times and days for courses delivered virtually to ensure conflict-free timetables; however, not all weekly scheduled meeting times will be required for synchronous activity in all courses.

Instructors will identify during the first week of the semester which, if any, weekly scheduled times will require virtual synchronous activity.

Students should select virtual delivery courses with the understanding that they may be required to participate virtually in synchronous activity during the scheduled days and times indicated.

TRU now offers Student Success 0600, a free online course that helps students make the most of programs with alternative delivery. It's running this summer and again in the fall.

 When will the fall and winter schedules be available? Updated May 26

The preliminary fall 2020 and winter 2021 course schedules and the 2020/2021 Academic Calendar are now available online.

Since the majority of courses will be offered in alternate formats, building and room numbers are not included. Course delivery is not expected to be synchronous with the dates and times included in the schedules but this information is included to provide a framework for students and instructors to plan for any touchpoints throughout the semester without conflicting with other course demands or obligations outside of school.

 How will applications for admission from Grade 12 students be processed if they are unable to complete their final exams?

TRU remains committed to intake for the Fall 2020 semester. Until the university receives further direction from the Ministry of Education in regard to processing Grade 12 students, students will be admitted on the basis of their in-progress grades. We will provide more updates as we receive further direction.

 Are campus study spaces and computer labs available for students who require them? Updated Sept. 1

The Campus Services and Spaces page provides information on available computer labs and study spaces. While using these spaces, please adhere to social distancing guidelines by keeping between three to six feet between you and the next person.

If you require access to a specialty lab as part of your program, please contact Security at 250-828-5033 for access. Visit the campus services and spaces page for more information.

 What technical requirements are needed for alternative delivery courses? Added June 5

Please see the Technical Requirments for Alternative Delivery page.

TRU now offers Student Success 0600, a free online course that helps students make the most of programs with alternative delivery. It's running this summer and again in the fall.

International Students

 What is happening with fall classes and how do I get all of the required documents I need to TRU if schools and universities are closed? Updated May 8

TRU is planning a fall intake and applications are open. TRU is planning a fall intake and applications are open. We are preparing to offer our full breadth of courses and will ensure it is delivered in alignment with the physical distancing guidelines stipulated by the Provincial Health Officer, various ministries, and public health agencies

For open access undergraduate programs and post-baccalaureate programs, we will accept digital copies, but official documents must be submitted prior to the start of classes, otherwise you may not be able to register. For master’s programs, official transcripts/documents are still needed as well as official English test scores.

 What will happen in the fall for international exchanges and field schools? Added May 26

All inbound and outbound international exchanges, as well as all international field schools have been cancelled for the fall term.

 What happens to work and study permits and visas if international students return home for a while because classes are deferred to fall? Updated April 27

If your work permit/study permit and temporary residence visa (also known as an entry visa) are still valid, you may be able to come back. Canada Border Services Agency officers at the borders will determine if you will be let into the country. This could change as the pandemic situation evolves. Please follow announcements from the Canadian government via Canadian Border Services Agency or Immigration, Refugees and Citizenship Canada (IRCC).

 Is TRU still processing study permits for students during the pandemic? Are there any specific restrictions for international students?

TRU doesn’t process study permits. Immigration, Refugee and Citizenship Canada (IRCC) processes and issues study permits. For detailed information, please visit the IRCC website.

TRU provides supporting documents such as a letter of enrolment, letter of completion, transcripts and supporting letters. To request supporting letters, please click here. If you need your transcript, you can order your transcripts online.

 What do I do if I feel sick? Should I get tested and will the costs be covered by the Medical Services Plan (MSP) or the extended health and dental plan?

If you feel sick, please do NOT go to the hospital. Stay home, call the HealthLinkBC at 8-1-1 and follow the guidance/instructions from the responding nurse. If you must go to a public place, please wear a mask and practice social distancing.

If 8-1-1 refers you to get tested for COVID-19, the fees will be covered by MSP.

 Can international students work full-time now and if they are laid off, can they get Employment Insurance (EI)? Updated April 27

The Government of Canada has temporarily removed the restriction that allows international students to work a maximum of 20 hours per week while classes are in session. For more information, please click here. For more information on EI, please check the EI website.

 What happens if I have challenges with my courses or don’t have a computer? Updated April 27

Concerns regarding your courses should be discussed directly with your instructor. If you are needing to study on campus or access to a lab, please check the campus services page to see which computer labs are open.

Prospective and Future Students

 What is happening for Grade 12 students applying for fall, when their final exams may have been disrupted by the pandemic? Updated April 27

We understand students may be concerned about their high school grades. TRU entry requirements remain unchanged at this time. We are following our admissions process and policies, and specific program requirements when assessing applications for admission.

Conditional acceptances will be given to students who do not meet program requirements in a non-competitive program so they have a chance to complete necessary upgrading at TRU to start the Fall 2020 term.

TRU is following Ministry of Education guidance regarding high-school grade calculations for final exams or classes completed online. If your school or exam provider cancels final exams, do not worry. You can contact our Future Students team to discuss your concerns. Grades for online courses that are part of the ministry-approved curriculum during the pandemic period are considered just as valid as in-class grades.

Our admissions staff is working hard to process applications and documents for the fall 2020 term. Please continue to monitor your email and your myTRU account for updates on your application status.

 If I am a post-secondary transfer student, how will TRU make a decision on my application? Updated April 27

TRU is in contact with most post-secondary institutions across the country, and certainly within British Columbia, during this time. We have plans for the electronic delivery and receipt of transcripts from across the country and are monitoring and adjusting as needed. Should other institutions modify their grading schemes, we will review and work with those transcripts accordingly.

 When can I expect a decision on my application?

We appreciate your patience with us during these difficult times. Our admissions teams at TRU are working diligently to process applications and documents for the upcoming Fall 2020 term. Please continue to monitor your email and your myTRU account for updates on the status of your application. Good luck. We’re looking forward to welcoming you to TRU in September!

Open Learning Updated April 27

A full page of information for Open Learning students, including information about academics, communications, health and wellness and FAQs can be found here.

Travel

 What is happening around travel involving TRU students, faculty and staff? Updated April 27

Currently, only essential travel is allowed in and out of BC for all citizens.

TRU temporarily discontinued all university-sponsored outbound international travel for students, such as student or faculty exchanges; co-operative education work term placements; practica; internships; travel/study programs; travel to conferences and on university business; activities that are part of a university course or program (credit or non-credit); and university-organized extracurricular or athletic activities.

All non-essential faculty and staff travel was similarly halted. Anyone who has travelled MUST self-isolate for 14 days upon return to the province to help contain the spread of COVID-19.

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