Open Learning Academic Appeals
Open Learning informal appeal process
1Contact your OLFM
If you are not satisfied with a decision affecting your academics, discuss the matter with your Open Learning Faculty Member. Send email to deliverysupport@tru.ca if you need help contacting your OLFM.
2Has the issue been resolved?
YES
No further action
NO
If the concern is with a final exam grade, send email to exams@tru.ca to request an informal exam review. If the concern is not about a final exam, move on to Step 3.
3Has the issue been resolved?
YES
No further action
NO
Download and complete the academic appeal form and email it to the OLFM, proposing a resolution within 30 days of the decision being appealed. The OLFM will enter comments and email the form back to you.
4Has the issue been resolved?
YES
No further action
NO
Send the form with the OLFM’s comments to the associate director of program delivery. The ADPD will review details of the appeal, enter comments, provide contact information for the appropriate dean and email the package with completed sections back to you.
5Has the issue been resolved?
YES
No further action
NO
Email the dean the entire package for review. The dean will review details of the appeal, enter comments and email the package with completed sections back to you.
Open Learning formal resolution process
1Student
If you believe the issue was not resolved by the dean, you can start a formal appeal. Contact the Office of Student Affairs at studentaffairs@tru.ca for help and guidance with the formal process.
2Student
Send the academic appeals form, including signatures and responses, to the Office of Student Affairs, along with any supporting documentation (a copy of an assignment if applicable). Include proof of payment of the Open Learning student academic appeal fee. To pay your fee and obtain a receipt, log in to your myTRU, click on “make a payment”. Choose the “OL Division” semester and enter in the note field that your payment is for an academic appeal.
3Hearing panel
Once the director of the OSA determines the required steps were followed, they will that request a hearing panel be convened. Appellent (student) and respondent must participate in the appeal hearing and may include witnesses and have one support person. As per policy, the support person must be approved by OSA prior to the hearing.
4Decision
Following a decision, the chair of the hearing Panel will notify the appellant and respondent in writing of a decision, including the rationale.
Appeal
Within 14 days of receiving a hearing panel decision, either party may make a final appeal to the president.