Contact Information Technology Services

IT Services is working diligently to help our TRU community transition their work as we all adjust to the changes COVID-19 is bringing our way. We appreciate your support as we work through your requests.

To help us better help you, we strongly encourage you to send your requests to us via email (itservicedesk@tru.ca). This is the fastest way for us to help you and will save you from waiting through what we know are extremely long hold times on the phone. Issues received via email and phone go into the same queue and are given the same level of priority but email allows us to more efficiently and accurately share your issues with the right technicians.

Remember: if you are currently working off campus please include your contact information.

The IT Service Desk is your first point of contact to report or ask questions related to TRU technology. The Service Desk team provides customer-focused service with a goal of first-contact resolution regardless of the method of contact — phone, email or in-person. Our IT Services website, tru.ca/its, offers support information related to campus computer accounts, email, computer labs/classrooms, printing, wireless, Moodle, training and tutorial guides, software available for TRU students and employees, and more.

Computer lab support (Kamloops)

Computer lab support staff are available to serve the needs of students, faculty, and staff by providing computer lab information, assistance and technical support for computer equipment and software utilized in the labs and classrooms on campus.

  • Email: labsupport@tru.ca
  • Phone: local 5332 or 250-828-5332
  • Location: Old Main at OM1326

Open Learning students: Contact the IT Service Desk at 250-852-6800 or 888-852-8533 for assistance.

Hours of operation

Monday to Friday: 8 a.m. - 4 p.m.

Media services

Murray Doubt
ITV Services and Multimedia Classroom Technician
250-828-5336
Old Main Building Room 1218
mdoubt@tru.ca

Allen Boyda
A/V Equip Bookings and Repair Technician
250-828-5070 (A/V loan-out)
250-371-5880 (repairs)
Old Main Building Room 1218
aboyda@tru.ca

Media Services
835 University Drive
Kamloops, BC, Canada
V2C 0C8

Hours of operation

Monday to Friday: 8 a.m. - 4 p.m.

Search To Top