Content:

This intensive certificate program is organized according to the following principles:

• The development of an appropriate level of understanding of the legal, regulatory and procedural framework within which graduates of the program are expected to function.
• The provision of hands-on training with various communications systems similar to those used in the field are conducted in our campus lab.
• The development of the human relations and personal skills needed to effectively handle callers, relate to co-workers and supervisors, and manage on-the-job stress.
• The integration of learning through a wide variety of incident simulations, oral and written presentations, field trips, and practicums.

Components of the program focus on cultural and societal sensitivity and teamwork.