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A desire to help people is an important qualification for public safety communicators but does not ensure success in this demanding career. Public safety communicators must have superior multi-tasking abilities, be able to simultaneously manipulate telephones and radios while thinking quickly and critically, and make necessary decisions with limited information. The communicators must have excellent listening skills, be assertive but not aggressive, be able to maintain emotional control and work well in a team setting.
Students must be prepared to work hard, actively participate in all facets of the program, show enthusiasm and commitment and be willing to accept constructive criticism to attain the skills necessary for employment. Ideally, applicants will have some experience in related fields such as victims' assistance and crisis management.