myTRU Student Portal

TRU Information Technology Services (ITS) will be performing scheduled maintenance on Thursday, May 21 and Thursday, May 28.

TRU Wi-Fi maintenance - May 21

From 8 p.m. to 12 a.m., ITS will be renewing the certificate for the TRU Wi-Fi network. During this time, the TRU Wi-Fi network will be unavailable.

Students, faculty and staff can continue to access Wi-Fi using the Eduroam network. Campus visitors using Wi-Fi may be affected during the maintenance window.

Open Learning registration system maintenance - May 28

Maintenance affecting the OL registration system is scheduled between 4:30 a.m. and 7:30 a.m. on Thursday, May 28.

A temporary outage of approximately 15 to 30 minutes is expected during this time. In the unlikely event that issues are encountered, outages could be more extensive and occur at any point within the maintenance window.

Questions?

If you have any questions, please contact the IT Service Desk at itservicedesk@tru.ca or 250-852-6800. Thank you for your patience and understanding while IT Services performs this work.

UPDATE: ITS has identified a solution for some affected devices. Depending on the device, in-person remediation may be required. If you are experiencing this issue, please submit an ITS ticket. An IT Client Services Analyst will follow up to coordinate device repair.

TRU Information Technology Services (ITS) is aware of a recent Microsoft issue that may cause some computers to unexpectedly display a BitLocker recovery screen after installing Windows updates.

Steps to take

• If your computer is currently working, DO NOT restart it at this time
• ITS is actively working to address the issue and reduce any impact to employees and students. If you see a BitLocker recovery prompt or require assistance, please submit an ITS ticket.

Further updates will be shared as more information becomes available.

A planned campus-wide power shutdown will take place from Saturday, May 23 at 10 p.m. to Sunday, May 24 at 10 a.m. to support critical infrastructure work for the Low-Carbon District Energy System (LCDES).

Most campus buildings will be without operating power during this time and will be locked at 8 p.m. Signage will be posted at affected buildings.

The following buildings will remain with power:

• Residences
• Early Childhood Education Centre (ECEC)
• The Reach
• Continuing Studies (CS)
• Research and Emergency Management (REM)
• Campus Activity Centre (CAC)

Emergency power and Wi-Fi

• A larger generator will be in place at the Campus Activity Centre (CAC) to support full building operations. There will be no impact to events taking place in the CAC.
• Some buildings with fridge and freezer requirements, including the greenhouses, Culinary Arts and the Lepin Building, will have emergency power only.
• Blue emergency phones will remain operational, and security services are not expected to be affected.
• Campus Wi-Fi will remain available only in buildings that have power during the shutdown.

Questions or concerns can be directed to zerocarbon@tru.ca.

TRU is launching an improved online registration system for Open Learning courses on Tuesday, May 12. Registration will temporarily be unavailable from 8 to 11 a.m. while we transition to the new system.

The registration process will remain familiar, including add-to-cart and checkout, with a few updates to improve your experience. These include a refreshed design, debit payment option and a new online learning portal where you can view your Open Learning courses, receipts and profile details. Your current enrolment and course credits are not affected.

Any items currently in your cart will not carry over. Please complete your Open Learning course registration today or reselect courses after the launch.

When accessing the new system for the first time, you will log in with your TRU ID and complete a one-time online learning profile.

Learn more: tru.ca/distance/register

Get ahead or catch-up this summer. Course registration is open for courses starting in June. Visit tru.ca/registration for more information.

The premium lottery runs until May 12 and the reserved lottery runs until May 29 on the TRU-Concord Parking portal. See the Parking Lottery page for timelines, terms and instructions.

Use your T-ID followed by the domain “@mytru.ca” to access myTRU features that require signing into your student account (e.g.: T00xxxxxx@mytru.ca).

TRU Safe is Thompson Rivers University’s official safety app. It allows the university to send emergency alerts and important safety information directly to your phone.

To ensure you receive these notifications, please take a moment to open the TRU Safe app and confirm that notifications are enabled on your device.

Keeping your app settings up to date helps ensure you receive important safety information when it matters most.

If you do not already have the app, it can be downloaded for free from the Apple App Store or Google Play.

Learn more about the TRU Safe app and how to download it.