Contact Us

Support related to OL Courses and Open Learning Faculty Members

If you have any questions related to the delivery of your course and/or your Open Learning Faculty Member please use the contact information below. Please note we also have LiveChat support available on this page.

Email deliverysupport@tru.ca
Phone 1-800-663-9711 (toll-free in Canada)
1-250-852-7000 (Kamloops and international)

Student and Enrolment Services

  • Course registration and program admission
  • English and mathematics placement tests
  • Transfer credit
  • Student forms, course availability, and fees
  • Name, address or phone number changes (myTRU: Update your contact information)
  • Course withdrawals, extensions and registration cancellations
  • Official transcripts
  • Tax receipts
Email student@tru.ca
Phone 1-250-828-5036
Fax 1-250-852-6405

Accessibility Services

  • Accessibility Services can assist students with questions related to accessibility accommodations in Open Learning courses. If accommodations are required, contact Accessibility Services prior to registering for a course.
Email as@tru.ca
Phone 1-800-663-9711 (toll-free in Canada)
1-250-852-7000 (Kamloops and international)
Website Open Learning Accessibility Services

Exam Services

For questions regarding final examinations in Open Learning courses or questions about ProctorU.

Email exams@tru.ca
Phone 1-800-663-9711 ext. 3 (toll-free in Canada)
1-250-852-7000 (Kamloops and international)
Fax 1-250-852-6401
Website Final Exams

Student Awards & Financial Aid

  • Government loans and grants for full-time students
  • Student loan appeals and reassessment
  • Institutional grants for single parents who are full-time students
  • Need-based bursaries and grants for part-time students
  • Annual awards and medals
Email olfinaid@tru.ca
Phone 1-800-663-9711 ext. 4 (toll-free in Canada)
1-250-852-6802 (Kamloops and international)
Fax 1-250-371-5668

IT Service Desk

  • Logging in to myTRU and learning management system (LMS)
Email itservicedesk@tru.ca
Phone 1-888-852-8533 ext. 4 (toll-free in Canada)
1-250-852-6800 (Kamloops and international)
Hours Monday to Friday, 8 a.m. to 6 p.m. PST (Pacific Standard Time)
Dates From September to April, voice mail and email checked weekdays between 8 a.m. and 4 p.m. PST

TRU Library Services

  • Research and reference assistance and access to TRU Library's online resources
  • Book and video loans and photocopies of journal articles
  • Delivery of library materials to your home or workplace
Email library@tru.ca
Phone 1-800-663-1699 (toll-free in Canada)
1-250-852-6402 (Kamloops and international)
Fax 1-250-828-5313
Website TRU Library for Open Learning

Other contacts

The Office of the AVP, Open Learning, is responsible for advancing the open access mandate of the University and provides administrative support for the departments within Open Learning.

Program Delivery supports the delivery of Open Learning courses to Open Learning students. In doing this we help with the scheduling courses, support and recruitment of Open Learning faculty members, final examinations, course materials, academic appeals, academic integrity and general resolution of issues related to delivery of courses. Contact: Sarah Langlois — Associate Director, Program Delivery: slanglois@tru.ca Questions related to your Open Learning faculty member or general course concerns can be directed to deliverysupport@tru.ca.

Curriculum Services provides leadership on the maintenance of courses, and includes editing, copyright and curriculum resources and coordination. Contact: Naomi Cloutier — Associate Director, Curriculum Services: ncloutier@tru.ca

Curriculum Development provides leadership and support for the development and maintenance of all Open Learning courses. Contact: Dr. Paul Martin — Director, Curriculum Development and Delivery: pamartin@tru.ca

Instructional Design leads the development of new courses and major revisions and provides expertise in learning design, promising practices in open and online pedagogies, and creation of engaging learning environments. learningdesign@tru.ca

Learning Technology and Innovation develops and maintains the online learning environment, and meets the digital production of needs for Open Learning courses. It also provides learning technology support to TRU’s campus instructors and students. Contact: Brian Lamb — Director, Learning Technology & Innovation: blamb@tru.ca

Prior Learning and Assessment Recognition allows you to earn academic credit for life and work experience through prior learning and assessment recognition (PLAR). This process determines if the knowledge, skills and abilities you have acquired outside of post-secondary education can be used toward academic credits. Contact: Susan Forseille — Director, Prior Learning and Assessment Recognition: sforseille@tru.ca

Strategic Partnerships is responsible for negotiating, overseeing and administering formal articulation agreements that TRU has with other public post-secondary, private college, corporate and private training institutions across Canada. Contact: Alison Dunn — Manager, Partner Relations. adunn@tru.ca. Partners and students: trupartners@tru.ca.

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