Questions and Answers
Heard or was involved with the Cupanion project in the Winter of 2018?
In March 2018, the Sustainability Office was very excited to launch TRU’s first Cupanion experience – the previous version of the Fill it Forward program. Unfortunately, we have had to put the program on hold because of rebranding and printing issues internally within the company Cupanion. A new and improved program, renamed Fill it Forward, is now launching at TRU and merges with the previous Cupanion program.
I have received a Cupanion water tag. Will this tag continue to work now and in the future with the new Fill it Forward program?
Yes! Your tag will remain active and we encourage you to keep scanning it whenever you fill your water bottle!
I received a Cupanion water tag but always had trouble scanning it – what should I do?
The main reason why the company Cupanion decided to remodel their merchandise was because they found that the water drop shape of their tags inhibited some users from being able to scan the barcode easily. The new circular Fill it Forward tags have been tested extensively to ensure that any difficulties scanning the barcodes have been eliminated. If you had trouble with your Cupanion barcode grab a Fill it Forward tag and it will work seamlessly with the app account that you already created. If an error message does occur, try exiting the app and reopening it.
I see that there is a new Fill it Forward app. Should I be using this instead of the Cupanion app?
Yes! The Fill it Forward app is the new and improved version of the Cupanion app and includes many more innovative and exciting features. As long as you sign into the app with your old Cupanion account information, all of the reuse that you have already logged will appear in the new Fill it Forward app.
Can I combine the Lug a Mug discount with the Buy 10 Coffees get 1 Free?
No, you cannot combine the reusable mug discount, “Lug a Mug”, with the Fill it Forward points redemption system.
Is the Fill it Forward app collecting data and selling it?
No. The only people with access to the back end data is the developer from the Fill it Forward team and a coordinator who administers draw winners.
How are the water projects funded?
The water projects are funded by sponsors. Currently, Cupanion is the sponsor. In the future, brands that align with the vision of reuse will be selected. A sponsor will be acknowledged within the app for their willingness to fund the program, but will not have access to the user data.
