Student Deferral and Refund Request
How do I get my refund?
- Your refund e-transfer will be sent to your @mytru.ca email address. For added convenience, you can set up email forwarding to your personal email account.
- To set up email forwarding, please follow the instructions provided here.
- If you need help accessing your @mytru.ca email, please contact IT Services at 1-888-852-8533.
Depending on the refund method, processing times may vary:
- Interac e-Transfer refunds (PayMyTuition): Within 4 - 6 to weeks after TRU has finalized processing your refund, you will receive an automated email confirming that your e-Transfer refund is on its way.
- Credit card refunds: After TRU has finalized processing your refund, it may take up to 5 business days for funds to appear on your credit card statement. You may review your student account in myTRU to confirm the date your refund was processed.
- International student refunds (PayMyTuition): Further instructions requesting currency, banking and beneficiary information will be emailed within 5 business days after TRU has finalized processing your refunds. Once those details are confirmed, the funds can be deposited directly into your international bank account.
